Frequently Asked Questions

  • Q: Can you hold a place before I apply?

    A: Reservations can only be held upon approval of the rental application. The reservation is subject to a fee.

  • Q: Do I pay first month’s rent and last month’s rent with my security deposit?

    A: The security deposit is separate from the 1st and last month's rent. The security deposit is held to offset any damages to the property.

  • Q: How old do you have to be to apply?

    A: In order to apply, the applicant must be at least 18 years old or older.

  • Q: Is the deposit refundable?

    A: The deposit is refundable at the end of the lease. If there are damages, the deposit may be used to remedy those damages. Deposits are returned within 30 days of moving out if there are no damages.

  • Q: Who needs a cosigner?

    A: A co-signer may be needed if you do not qualify.

  • Q: You have a property I want to rent. How do I apply?

  • Q: How do I pay rent?

    A: The preferred method of paying rent is by electronic payment by automatic funds transfer or through the tenant portal. The ony other means to pay rent is via certified funds such as money order or cashiers check.

  • Q: I want to get a pet. What do I do?

    A: Not all owners will allow pets. If an owner allows pets, you must request permission and be approved. There will be an additional deposit as well as additional monthly rent due.

  • Q: I want to move out, but my roommate wants to stay. What do I do?

    A: If the lease is due to expire, you may move out given proper notification; however, if the lease has not expired, you will still be responsible for the remaining term of the lease. If the original lease was qualified based upon two tenants, the remaining tenant may have to re-qualify for the lease.

  • Q: My lease expiration is coming and I want to move out. What do I do?

    A: If your lease is expiring and want to move out, provide 360 PM Pro with 30 days notice prior to lease expiration. This notice can be provided through the tenant portal messaging.

  • Q: Who is responsible for paying for repairs & maintenance requests?

    A: The tenant is responsible for notifying the property manager that a repair and/or maintenance is required through the tenant portal. The property manager is required to ensure the repairs and maintenance are performed.